Brady case study cover copy

Coaching and Development for  Front-Line Associates

The Challenge

Prior to partnering with WorkDove, Brady used a mixture of disparate systems and paper for tracking performance. A lack of formal documentation and consistency posed an issue- some Managers conducted 90-day reviews for new hires along with annual reviews while others did not. No formal leadership succession planning was in place and 360-degree feedback was outsourced and therefore, expensive. Their HRIS ultimately did not meet their performance and talent management needs.

As the majority of their workforce is comprised of front-line technicians, Brady had the desire to create individual development plans (IDPs) so technicians could clearly see their path forward and realize their potential. Managers needed a streamlined way to view the performance of their direct reports, as well as their downline, and a system that allowed for intentional coaching conversations and an overall increase in insight and accountability.



Key Takeaways

  • 9-Box leadership succession planning has shifted from a paper process to digital and is used in tandem with performance reviews and creating informed individual development plans.
  • Roughly 40 hours of tracking spreadsheets and scanning performance reviews have now been reduced to 2-3 hours thanks to the ability to create templates and mass assign them out.
  • The performance and talent management return on investment for Brady far exceeds the cost of using the WorkDove platform.


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Brady works with building owners, facility managers, developers, architects, engineers, and contractors providing sustainable, comprehensive building solutions for commercial and industrial facilities. They provide customers with a diverse range of HVAC and building solutions including building automation, energy conservation, green design, performance contracts, access controls, security, mechanical systems, parts and supplies, as well as world-class technical support.


Greensboro, NC



Number Of Employees


Applications Used

 9-Box-Condensed-Logo        Performance-Review-Logo-web_September 2022         idp+v3

    9-Box         Performance Reviews       IDP+

 360-Feedback                  Survey-Builder-Condensed-Logo             Checkin-Icon-purple

 360 Feedback         Survey                 Check-Ins

 Agenda-Logo                 Calendar-Icon                Learn-Icon-orange

  Agendas               Calendar             Learn Library